The Government regards tenant participation as one of most important functions of a local authority housing service. The Tenant Involvement Unit take tenant participation very seriously by ensuring resident involvement is at the heart of Enfield Housing Services decision making processes and their staffs is committed to the principal of working In partnership with tenants here In Enfield.

Tenant Involvement Unit Officer
In March 1993 I joined Housing Services and worked in estate management at various levels for eight years. During this time I managed various estates in Edmonton, was involved in major works schemes and encouraged residents to become more involved in the delivery of their housing services. In 19951 enrolled at Middlesex University and graduated with an Mac In housing and research. In 2001 I Joined the Tenant Participation Service where I provide had and support to tenants and residents groups throughout the borough, set up groups to deal with specific issues, regeneration and social inclusion initiatives which include providing opportunities for local residents to gain skills and knowledge whilst encouraging them to participate fully in the kale community and services. I believe in customer focused working and tenants and residents having a real opportunity to be involved and through my work in housing have seen the benefits of partnership working.

Tenant Involvement Unit Officer
After spending 17 years working as a Retail Manager and Financial advisor. I decided on a change of profession. In 1994 I enrolled at Addles University on a BA Honour course in Social Policy and Research Methods, graduating in 1997 with an honour degree In both subjects. On 5th January 1998 I joined Enfield Council as a Resident Liaison Officer (RLO) for the Edmonton and Western District Housing Offices, working on the Mews and Avenues estates. My role involved providing a link between residents, housing management staff and contractors ensuring that any problems that arose were dealt with efficiently and quickly to the satisfactions of all concerned. In September 1998 I joined the Tenant Participation Service (later renamed the Tenant Involvement Unit) providing help advice and support to tenants and resident groups throughout the borough. In 1999 I again became an RLO on the Bullsmoor Way estate assisting residents throuhout a refurbishment programme  before returning to the Tenant Involvement Unit where I now work providing help and support to 14 residents groups.

 
      Michelle Cox